Privacy Policy

At RAISINS by Statoberry LLP, we are committed to protecting your privacy. This policy explains what information we collect, how we use it, and what choices you have.

When you create an account, we collect your name and email address. When you use the platform, we collect anonymised data about how features are used, which helps us understand what is working and what we can improve. If you contact us for support, we keep a record of that communication so we can help you effectively.

We do not collect any sensitive personal informations

How uploaded data is handled

Any file you upload for analysis is used only to produce the results you request. Once your session ends, all uploaded files and results are permanently deleted. Nothing is stored, retained, or shared after you leave. You are always in full control of your data.

💡 In short: No uploaded data is stored anywhere. Once your session ends, everything is gone for good.

We use the information we collect to provide and maintain your account, deliver your analysis results, respond to support enquiries, improve the platform, and meet our legal obligations. We do not use your information for advertising. We do not sell your data to anyone, ever.

We work with a small number of trusted service providers to operate RAISINS. Each provider is bound by strict data protection obligations and may only use your data to provide services to us. We do not share your personal information with third parties for marketing or commercial purposes.

Cookies

We use only essential cookies to keep you securely logged in during your session. We do not use advertising cookies or tracking tools.

AI features

RAISINS includes optional AI-assisted features to help interpret your results. These are entirely optional, advisory only, and your data is never used to train any AI model.

If we make significant changes to this policy, we will notify you by email before they take effect.

Data Policy

RAISINS operates on a temporary session-based environment.

  • No uploaded data is stored permanently.
  • Every analysis session is a virtual instance. Once the session ends (i.e., when the user closes the app or navigates away), all uploaded files, temporary outputs, and analysis results are permanently deleted.
  • No backup copies are created, and no user input is saved unless explicitly exported by the user.

This ensures that your data remains confidential and fully under your control. We do not retain any files, results, or metadata beyond the duration of your session.

💡 In short: No uploaded data is stored anywhere. Once the user quits, everything in that session is lost forever.

Accessibility Statement

Statoberry LLP is committed to making RAISINS usable by everyone. We believe our platform should be open and welcoming regardless of how you access it.

We design RAISINS to meet the internationally recognised standard for web accessibility. This means our platform is built to be perceivable, operable, understandable, and robust for all users, including those using assistive technologies such as screen readers or keyboard-only navigation.

  • Text can be resized and the layout remains functional across different screen sizes.
  • We do not rely on colour alone to convey important information.
  • All interactive elements are accessible by keyboard.
  • Forms include clear labels and helpful error messages.

We are continuously working to improve accessibility across the platform. If you encounter any difficulty, please contact us and we will do our best to help or provide content in an alternative format.

Data Processing and Your Rights

We process only the minimum data necessary to provide and improve RAISINS. We are transparent about how and why your data is used.

We collect your data on the following bases: to fulfil our contract with you (account and service delivery), to meet legal obligations, and where you have given consent (such as optional communications). We do not use your data for advertising or profiling, and we do not sell it.

Your rights

Under applicable data protection law, you have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Restrict or object to certain uses of your data.
  • Receive a copy of your data in a portable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Refund Policy

Statoberry LLP strives to provide a high-quality experience with RAISINS. Our refund policy is as follows:

  • For one-time purchases or subscriptions made in error, please contact us within 7 days of payment.
  • Refunds are not issued if a module was purchased in error; however, we will gladly switch access to the correct module upon request.
  • Refunds are only considered if the user was unable to access a module for more than one day (24 hrs) due to technical failure.
  • Institutional and multi-user licenses are non-refundable once activated, except in cases of verified technical failure that prevents access.

To request a refund, email us at [email protected] with your order details and reason for the request. We review all requests individually and aim to process valid claims within 7 working days.

For questions about any of the above policies, feel free to contact us at [email protected].